Sustainability Policy

I am committed to making work which is ethical and sustainable. This means that I use reclaimed materials, which I salvage from beaches, in the street, from household and industrial waste. Where possible, I only use recycled silver, Eco Silver, or recycled in the studio. As more eco options in metals become available, I am switching to these. I minimise waste, reusing as much as I possible can and recycling what I am not able to re-use. I am working towards removing or minimising processes and materials which have a negative environmental impact. I no longer purchase new precious and semi-precious stones and beads when I have no evidence of ethical provenance and reuse and recycle stones and beads wherever possible. I also use eco friendly and recycled packaging and  display materials. I welcome ideas and suggestions about how to continue to improve sustainability.

Commissions

I am very lucky that people often give me found plastic 'treasure', which I can use in my work and some commission me to make work from specific finds, which I love to do. Please contact me at  eleanorsymmsjewellery@gmail.com  to discuss this, if you have a lovely find!

Privacy Policy

  • If you make a purchase from the online store your name, address and email are held securely within my website as a record of the sale.

  • You have the option to sign-up to my mailing list on the website. I use the mailing list to share news about upcoming events and exhibitions, special offers, new products and news related to Eleanor Symms jewellery. By signing up to my mailing list, your name and email address will also be held securely via POWr. Should you wish to unsubscribe from my mailing list in the future you are welcome to do so at anytime and all data on you will be removed.

  • I may have to email with you about your order. This may require me saving your name and email address into my 'contacts' folder. You have the right to request to be removed from my lists of contacts within my email at any time. You can contact me at eleanorsymmsjewellery@gmail.com

  • Access to your information is limited and restricted by passwords.

If you have any concerns or questions about this please do not hesitate to get in touch  with me at eleanorsymmsjewellery@gmail.com

UK Deliveries

Free delivery with all UK orders.

Items under £50 will be shipped using Royal Mail 'signed for' service.  Orders over £50 will be shipped by 'special delivery'.

You will receive an email to notify you when your item has been dispatched.

 

International Deliveries

Free delivery with all international orders.

Items will be shipped using Royal Mail 'International Signed For' service. You will be responsible for any potential import fees levied by your country's border control. You will receive an email to notify you when your item has been dispatched.

 

Packaging

Every item will be packaged in stylish and sustainable packaging with care instructions and carefully wrapped for posting.

 

Cancelling or changing an order 

If you need to amend your order or cancel, you must do so within 24 hours of ordering.  

 

Refunds and Returns

I hope you will love your jewellery,however, if for any reason you are unhappy with your purchase, I am happy to adjust, exchange, or refund your order.

Please contact me within 7 days of receipt of your order to arrange the return/exchange/adjustment. The item must be posted back to me within 14 days of receipt. As the buyer you will be responsible for the safe return of the item. I would recommend that you use a Special Delivery service, and insure the shipment against loss or damage. Orders must be returned in their original packaging and in perfect condition.

I cannot refund or exchange earrings or custom made orders . I could offer an alteration (this would be an additional charge).

For international returns, customs duties/taxes must be paid for by the customer. If you are unsure of your order, please contact me at eleanorsymmsjewellery@gmail.com

Payment

All payments are made securely through Paypal.  You can use all major credit cards and do not need a Paypal account.

Images of jewellery

The images of the jewellery alongside dimensions and guidelines provide as true a representation as possible.

There may be slight variations in colours depending on the screen being viewed.

Credits

Photography: Martin Alan Smith Photography

Model: Kathryn Adamson

Hair and Makeup: Jak Morgan

  • Facebook
  • Twitter Social Icon
  • Instagram Social Icon

© 2020 Eleanor Symms