Privacy Policy

  • If you make a purchase from the online store your name, address and email are held securely within my website as a record of the sale.

  • You have the option to sign-up to my mailing list on the website. I use the mailing list to share news about upcoming events and exhibitions, special offers, new products and news related to Eleanor Symms Jewellery. By signing up to my mailing list, your name and email address will also be held securely via POWr. Should you wish to unsubscribe from my mailing list in the future you are welcome to do so at anytime and all data on you will be removed.

  • I may have to email with you about your order. This may require me saving your name and email address into my 'contacts' folder. You have the right to request to be removed from my lists of contacts within my email at any time. You can contact me at

  • Access to your information is limited and restricted by passwords.

If you have any concerns or questions about this please do not hesitate to get in touch  with me at

UK Deliveries

Free delivery with all UK orders, using Royal Mail.

Items under £50 will be shipped using Royal Mail first class service.  Orders over £50 will be shipped by 'special delivery'.

You will receive an email to notify you when your item has been dispatched.


International Deliveries

Items will be shipped using Royal Mail 'International Signed For' service. You will be responsible for any potential import fees levied by your country's border control. You will receive an email to notify you when your item has been dispatched.



Every item will be packaged in stylish and sustainable packaging with care instructions and carefully wrapped for posting.


Cancelling or changing an order 

If you need to amend your order or cancel, you must do so within 24 hours of ordering.  


Refunds and Returns

I hope you will love your jewellery, however, if for any reason you are unhappy with your purchase, I am happy to adjust, exchange, or refund your order.

Please contact me within 7 days of receipt of your order to arrange the return/exchange/adjustment. The item must be posted back to me within 14 days of receipt. As the buyer you will be responsible for the safe return of the item. I would recommend that you use a Special Delivery service, and insure the shipment against loss or damage. Orders must be returned in their original packaging and in perfect condition.

I cannot refund or exchange earrings or custom made orders . I could offer an alteration (this would be an additional charge).

For international returns, customs duties/taxes must be paid for by the customer. If you are unsure of your order, please contact me at


All payments are made securely through Paypal or bank transfer. You can use all major credit cards and do not need a Paypal account.

Images of jewellery

The images of the jewellery alongside dimensions and guidelines provide as true a representation as possible.

There may be slight variations in colours depending on the screen being viewed.


Photography: Martin Alan Smith Photography

Model: Kathryn Adamson

Hair and Makeup: Jak Morgan